Find what you need in our searchable FAQ.
Click on the thumb to add your feedback!
1700 views | 4 Vote this question as useful. 0 Vote this question as not useful. | Last updated on Jan 07, 2020 Browser Canvas Courses Students
No.
There is a known compatibility issue with the Canvas App and the Shasta College Portal. When a user initially starts the mobile application, and taps on "Find school" and they type in "shastacollege.instructure.com", they may receive an error that says:
“Webpage not available. It could not be loaded because: net::ERR_CLEARTEXT_NOT_PERMITTED"
Possible scenarios that could exacerbate this concern:
"I recently updated the Canvas App and now I am unable to login to Canvas using the Canvas App"
Updating the Canvas App will prohibit future access to Canvas using the Canvas App
"I recently purchased/acquired a new mobile device. I am able to still access Canvas using the Canvas App on my old mobile device; but, when I try to access it on my new device, I am unable to login to Canvas using the Canvas App.
Updating a mobile device will prohibit future access to Canvas using the Canvas App
"I recently logged out of the Canvas App. I have neither updated the app nor my mobile device; yet, I am not able to login to Canvas using the Canvas App."
Logging out of the Canvas App on a mobile device, regardless of whether the app is updated or the mobile device is changed, will prohibit future access to Canvas using the Canvas App
These scenarios are characteristic of the incompatibility. At this time there is no resolution.
Suggested alternatives include (but are not limited to):
Android
iOS
** The Shasta College Office of Educational Technology highly recommends the use of the most current release of all apps to access Canvas to provide the most successful experience when working in their online courses.
